tSM Licensing
1. Licensing Model
tSM is sold as a set of commercial, separately‑licensed modules.
- Deployment model: Each module can be deployed stand‑alone. When more than one module is licensed, they work together natively over a shared tSM Core.
- Public APIs: Every module ships with the tSM Public API, and—where relevant—standard TM Forum Open APIs for plug‑and‑play interoperability.
- Third‑party components: All third‑party components and libraries used by tSM are free & open‑source; they introduce no extra licensing cost.
- Flexible licensing options: We tailor license terms (e.g., per‑module, per‑user, per‑instance) to the customer’s intended use of the product.
2. tSM Core Functions (included in every licensed module)
| Core Area | Main capabilities |
|---|---|
| Process Engine | BPMN execution engine; graphical designer; automatic & manual tasks |
| Forms Designer | Low‑code form builder; configuration metamodel; JSON data structures |
| User Management | User & role administration; rules & privileges; external IDM & SSO |
| DMS Connect | Integrated document storage; customer‑facing DMS API |
| Elastic Search | Full‑text search; user‑defined filters; CQRS architecture |
| tSM Open API | REST API with interactive documentation |
| User Support Mgmt | Calendars, dashboards; TQL reports; SLA & KPI mgmt; output & notification engines; DMN designer; mnemonics/number series; tSM SpEL scripting; comments, attachments, history & logging |
| System Support Mgmt | System administration tools; common UI/UX incl. mobile; multi‑language support |
3. Licensed Business Modules & Their Domain Functionality
| Module | Functional scope (high‑level) |
|---|---|
| CRM | Customer & account management; leads, contacts & addresses; campaigns; door‑to‑door sales; GDPR toolkit |
| Portals | Shopping‑cart, Self‑care, Partner & Enterprise portals |
| Order Management | Product catalog & inventory; pricing; order capture & orchestration |
| Service Management | Service catalog & inventory; provisioning & activation for fixed & mobile services; infrastructure services |
| Workforce Management | Resource pool; automatic & dispatch scheduling; traffic routing; divisionalisation & prioritisation |
| Stocks | Stock items & movements; SAP stock integration |
| Service Assurance | Ticket management with prioritisation, diagnosis & automation; SLA‑based quality management |
| Service Desk | Incident / request management; knowledge base; escalation & coordination; feedback management |
| Preventive Maintenance | Operational & preventive maintenance; template‑driven plan generation; cost modelling; auto‑ticketing |
| Billing | Voice, messaging, data & content billing; invoicing & payments; write‑offs, claims & repairs; debt collection; pro‑forma & future invoices |
All modules above implicitly include the complete tSM Core feature set listed in section 2.
Additional Licensing Notes
- Public APIs: Every module ships with the tSM Public API, and—where relevant—standard TM Forum Open APIs for plug‑and‑play interoperability.
- Third‑party components: All third‑party libraries used by tSM are free & open‑source; they introduce no extra licensing cost.
- Flexible licensing options: We tailor license terms (e.g., per‑module, per‑user, per‑instance) to the customer’s intended use of the product.