📄️ CRM Module
Usage of CRM widely differs by target customer use case: from full Customer Care and Backoffice operation for retail providers to a lightweight customer reference database for wholesale operators.
📄️ Customer
This page documents the CRM customer domain in tSM.
📄️ Account
This page documents the CRM account domain in tSM.
📄️ Lead
This page documents the CRM lead domain in tSM.
📄️ Person
This page documents the CRM person and contact domain in tSM.
📄️ Campaign
This page documents the CRM campaign domain in tSM.
📄️ Retail Customer Blueprint
This page describes a retail-oriented CRM implementation blueprint built on standard tSM CRM.