📄️ WFM Module
Workforce Management (WFM) is the operational execution layer for field work in tSM.
📄️ Work Catalogs and Resources
This document describes the WFM planning model: what types of work exist, which skills are required, where work can be done, and which resources can execute it.
📄️ Process and Task Model
WFM execution in tSM is process-driven. The scheduler does not operate on isolated tickets; it schedules workforce tasks generated and governed by BPMN processes.
📄️ Scheduler and Appointment Management
The scheduler is the optimization core of WFM. It assigns tasks to resources and time windows while balancing feasibility and cost.
📄️ Workforce Order and Dispatcher
WorkforceOrder is the operational entry point into WFM. It captures what work is needed, where and when it should happen, and which service context it belongs to.
📄️ Mobile Execution and Material Management
WFM execution is mobile-first for technicians, with dedicated views optimized for daily field operations.